Transport networks are under budgetary pressure. Passengers expect more from transport services. Authorities want greater control. Operators are being expected to deliver more.
Intelligent Transport Advisory provides the products and consulting services to connect strategy and technology, data and operations into an integrated, coherent view that works for everyone.
Our three products, OneContact, 16Dashboard and IDInsight, sit alongside specialist services in strategy, operating model design, ITS integration and bid development. Together, they give clients a practical and structured way to move from concept and procurement through to live operation, oversight and improvement.
OneContact transforms your Transport App from an information and ticketing tool into a genuine customer experience channel. By connecting the app and website to a secure transport-centric CRM, it enables passenger cases to be captured, routed, tracked and resolved through a clear and auditable workflow. This creates a more responsive feedback loop, transparent and consistent customer experience, while giving Authorities and Operators stronger control over service quality, fulfilment and oversight.
Contractual Payment Performance Calculator | Financial Transparency and Payment Control
16Dashboard gives Authorities and contracted Suppliers a clear, interactive view of performance, payment and contractual position. It automates KPI measurement, consolidates service breaches, indexed elements, approved adjustments and payment outputs, and replaces fragmented spreadsheet-based processes with a more transparent and controlled environment. This helps teams understand the operational and financial consequences of service delivery more quickly, while strengthening assurance, governance and payment readiness.
A clear, interactive dashboard that brings operational performance, customer measures, service breaches and financial impact into one structured view. It helps Authority and contracted Supplier teams monitor position, understand trends and focus on priority actions.
The core calculation engine that automates KPI measurement, service breach treatment, approved adjustments and payment outputs. This replaces manual spreadsheet handling with a more controlled and auditable process.
Produces clear Service Period payment statements to support invoicing, review and reconciliation. This gives teams a consistent output that is easier to validate and process.
Defined inputs, responsibilities, controls and escalation routes to support consistent operation.
Transport Intelligence and Data Insight | Performance, Revenue and Environmental Oversight
IDInsight gives Authorities and Suppliers a single, trusted view of contracted transport services across performance, revenue, assets and environmental outcomes. It brings together data from ticketing, operational, fleet, maintenance and supplier systems into a single intelligence layer, supported by AI-assisted priority alerts and executive-ready visualisations.
This replaces fragmented, retrospective reporting with clear and current evidence, helping teams plan services, assure delivery, direct investment and demonstrate environmental, commercial and operational value for money with confidence.
A summary view of the network's most important performance, revenue and risk indicators. AI and ML driven Priority Alerts surface issues early, so senior leaders can focus attention where it matters most.
An independent view of how contracted services are running in practice, covering punctuality, reliability and delivery against specification. Gives the Authority or Supplier its own evidence for contract oversight and governance.
Visibility of patronage, ticketing, yield and revenue trends. Supports income assurance, fare policy testing and a clearer understanding of how passengers are actually using the network.
Measurement of carbon reduction, clean-air delivery and mode-shift performance against Local Transport Plan commitments. Turns sustainability reporting into consistent and evidenced outcomes.
An independent view of fleet condition, fault trends and maintenance effectiveness. Provides early warning of reliability and safety risk and a stronger basis for fleet and infrastructure investment decisions.
Our Integrated Solutions combines a commercial framework, operating model, digital products and advisory support to help Authorities deliver better transport services. LiteFranchise™ provides a simpler, value for money and more customer-focused path to network control.
Commercial and Operating Framework for Authorities | Transport Franchising
LiteFranchise™ is a packaged commercial and operating framework that gives Authorities a practical route to simplified franchising, centred on customer experience and patronage growth. It helps Authorities secure stronger network control, integrated ticketing and a more consistent passenger offer, without the cost, complexity and organisational burden of a full franchise model.
Built on lessons from major Authority-led transport models, LiteFranchise™ replaces heavy structural overhead with a leaner, outcome-focused approach built around contract clarity, digital oversight and operational accountability. The result is a more affordable and deliverable model that helps Authorities improve the passenger offer, strengthen trust in the network and grow patronage over time.
A complete, legally structured agreement covering network, fleet, ticketing, customer service, payment mechanism, KPIs, governance, data protection and service exit, ready to tailor and publish.
A clear three-layer model: Authority owns the passenger relationship and strategic oversight; Operator delivers services; assets and liabilities remain off the Authority's balance sheet.
Over 40 ready to publish Authority owned documents, from: fleet branding, TUPE guidance, BSOG methodology, ZEV transition plan, data governance and security incident response.
Annual Patronage Target process, 12-month rolling Growth Plan, Joint Marketing Fund and Initiative Viability Scoring. All contractually binding growth obligations built into the performance payment structure.
A 10-KPI framework across growth, service quality and compliance, with an 85/15 payment split, digital adoption targets and the Gleaming Fleet standard financially incentivising the right Operator behaviours.
Evaluation model, tender response questions, financial model template, double-blind moderation protocol and an Authority Action List. Everything needed for a Procurement Act 2023-compliant process.
Our consulting services bring together sector expertise, commercial insight and hands-on delivery experience to help Authorities and transport suppliers navigate the challenges of a changing industry. From network strategy and procurement through to digital integration and bid success, we work alongside clients to deliver outcomes that are practical, measurable and built to last.
Advising Authorities on the full spectrum of fare collection and payment, from policy design through to technical delivery and ongoing revenue assurance. We help Authorities make the right strategic choices around fare structure, product range, and concessionary arrangements, then provide technical assurance across the payment systems needed to support them: ETM and validator procurement, contactless and account-based payment architecture, PSP integration, and PCI-DSS compliance.
We also design and implement the revenue reconciliation and data processes that give Authorities a clear, auditable view of every fare collected, protect against revenue leakage, and support grant and subsidy claims including BSOG. Where Authorities are looking to increase digital payment adoption or move towards more integrated, multi-modal ticketing, we provide the strategic and technical roadmap to get there.
Support for bus operators, technology providers and transport suppliers in developing bids and tender responses that are genuinely competitive. A strong submission is not simply well written. It reflects a clear understanding of what the client is trying to achieve, articulates win themes that are distinctive and credible, and presents evidence of delivery capability in a way that evaluators find compelling and easy to score.
We work with suppliers from the earliest stages of opportunity assessment through to final submission, helping to identify the strategic positioning that sets a bid apart, structure narratives that flow logically and reinforce key messages and ensure every response is tightly aligned to the evaluation criteria. Where the commercial model is complex, such as in franchised or performance-based contracts, we bring direct knowledge of how Authorities assess bids and what they look for, giving our clients a meaningful advantage at the point of evaluation.
Helping Authorities develop a clear, deliverable strategy for taking greater control of their bus network. We advise on the right commercial model for local circumstances, structure a compliant and defensible procurement process, and support Authorities through evaluation, award, and debrief.
Our approach ensures political and stakeholder confidence is built early, that the market is properly engaged before the tender is issued, and that the Authority arrives at contract award with a strong, legally sound outcome.
Designing the operating model that defines how an Authority, its Operators, and its supply chain work together. We establish clear roles, accountabilities, and governance structures across customer management, contract oversight, and service delivery, then build the internal capability for the Authority to run them effectively.
Our aim is always to transfer knowledge and confidence to Authority teams so they can lead their network with credibility, rather than remaining reliant on external support.
Helping Authorities design and implement the digital infrastructure needed to run a modern, data-led transport network. We advise on ITS architecture, system integration across ticketing, back-office and passenger-facing platforms, and the data governance frameworks that protect the Authority's interests and meet its legal obligations.
Our focus is on giving Authorities genuine visibility of network performance rather than a dependency on information filtered through Operators, and on ensuring digital systems are interoperable, secure and built to evolve.
Intelligent Transport Advisory was established to support national and regional Transport Authorities and Operators design, procure and deliver modern transport services that work for customers. Our vision is to make customer-focused, information-rich and operationally efficient public transport simpler to manage and run. Key members of the team include:
Mark converts transport strategy into transformation delivery. He develops outcome-based roadmaps, mobilises complex programmes, designs and embeds operating models that strengthen service performance and improve the customer experience.
With a background in customer operations, outsourcing and public utilities, he has led major turnaround and transition programmes, applying strong commercial and contract management to secure delivery outcomes.
Mark integrates analytics, marketing and operations to target demand, personalise communication and measure end-to-end performance.
Steve is a recognised specialist in smart ticketing, revenue protection and multimodal integration.
He translates commercial, technical and customer requirements into practical ticketing strategies that deliver tangible outcomes.
During his 16 years at Transport for London, he led major initiatives in integrated ticketing, funding and supplier governance, and now advises internationally on multi-modal schemes and fare policy.
Steve applies data-driven analysis to tackle fare evasion, strengthen controls and improve both revenue assurance and passenger experience.
We'd be happy to discuss how Intelligent Transport Advisory can support your transport programme or address a specific challenge.
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